Shipping policy

Shipping Policy for Prime Source Solutions, LLC

Effective Date: 5/31/24

At Prime Source Solutions, LLC, we strive to provide efficient and reliable shipping services to ensure that your custom laser engraved or printed products arrive in a timely manner. This Shipping Policy outlines our shipping practices and procedures.

1. Order Processing

a. Processing Time: Orders are typically processed within 3-5 business days after payment is received. During peak seasons or high demand periods, processing times may be extended. Custom products or large orders may require additional processing time.

b. Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will include your order details and an estimated processing time.

2. Shipping Methods

We offer several shipping options to meet your needs:

a. Standard Shipping: Delivery typically within 5-7 business days after processing.

b. Expedited Shipping: Delivery typically within 2-3 business days after processing.

c. Overnight Shipping: Delivery by the next business day after processing.

Shipping times may vary based on the destination and the shipping method selected.

3. Shipping Rates

Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping method selected. Shipping charges will be displayed at checkout before you complete your purchase.

4. Shipping Locations

We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.

6. Shipping Carriers

We use reputable shipping carriers, including USPS, UPS, and FedEx, to ensure your order arrives safely and on time.

7. Delivery Issues

a. Incorrect Address: Please ensure that your shipping address is correct before completing your order. We are not responsible for orders delivered to incorrect or outdated addresses provided by the customer.

b. Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at sales@pss-prime.com. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

c. Delayed Deliveries: While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier, weather conditions, or other factors beyond our control.

8. Custom Products

Due to the personalized nature of custom products, additional processing time may be required. We will provide an estimated shipping date when your order is confirmed. Please note that custom products are non-returnable and non-refundable unless they are defective or damaged upon arrival. For more information, view our return and refund policies.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Prime Source Solutions, LLC
sales@pss-prime.com

We are committed to providing excellent customer service and will do our best to address any issues promptly.